IT Technical Intern

Internship ∙ Dallas, TX

POSITION SUMMARY

We are searching for a collaborative Desktop Support Technician Intern to help our Tier 1 Engineers provide best-in-class technical service for our diverse customer base. We use technology to build stronger relationships, solve ever-evolving problems, and put people first.

You are a great fit for this role if you are of a curious nature, a lifelong learner, adept at quickly learning modern technologies, techniques and methodologies to help solve problems.

This role requires quick thinking, the ability to help solve problems, and attention to detail.

KEY RESPONSIBILITIES:

  • Making the customer your top priority at all times, you will provide exceptional service and support for technical requests.
  • Provide technical support across a wide variety of operating systems and device types.
  • Escalate customer support to the necessary resources, as needed.
  • Collaborate with other IT team members to provide best-in-class service.

QUALIFICATIONS:

You...

  • Have an interest working in a high-tech global technology environment
  • Possess a fundamental understanding of technologies, including but not limited to: computer hardware, Microsoft Office and basic concepts of computer maintenance.
  • Are committed to personal growth and career development and have a desire to learn
  • Are an effective communicator, planner and organizor
  • Have the ability to research issues on web sources and diagnose and correct problems
  • Are comfortable working with vendors to diagnose and correct problems
  • Are determined with grit, never giving up on a problem until resolved

CRITICAL SUCCESS FACTORS: FIRST 30 DAYS

  • Remove desktop support requests
  • Successfully deploy new hire setups
  • Positive internal feedback from teams
  • Read and understand all technical documentation
  • Quickly hit the ground running in your first assigned tasks.

Apply for this Role

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